Common Issues

Background Errors Errors can occur for a multitude of reasons. When background errors occur, they can often go undetected by the user, causing strange anomalies that may have nothing to do with the error itself, making it difficult to diagnose. We needed to find a way to catch these errors before

Check the Help Centre Before opening a support ticket, we recommend utilizing our Help Center, which provides a range of resources to help you resolve issues independently. To access the Help Center and explore different types of assistance, follow these steps: Accessing the "Get Help" Options In

Did you accidentally click on the wrong option while upgrading? How it happens Users often opt for the cheaper option, not realizing it is a 1 Year Prepaid subscription. Be sure to select the correct option for your needs Pro Basic - $19/month is a month-to-month service. Pro Business - $100/month

Sometimes maps might not load on the map view page. While this happens very infrequently, we will go over some common reasons. Firewalls Both corporate and local firewalls can sometimes cause maps not to load. This is because we load data over SSL for security reasons. There is no one solution for

If you encounter an incorrect password error while saving a map, there can be several reasons behind it. Here are some common causes for an invalid password and suggestions on how to resolve the issue. Common Reasons for Invalid Passwords Not logged in If you initially saved a map without a password

If the GPS control is not working, please follow these instructions. When first visiting Scribble Maps you may be presented with a prompt to share your location. Please click "allow" to ensure the GPS control will work. For browser-specific instructions for the allow prompt visit here. Android

If you are experiencing difficulty deleting or editing an overlay, it is likely due to the overlay or its parent folder being locked. Locking overlays prevents accidental changes, ensuring their integrity. Unlock the overlay: Option 1: Unlock via the Layers Panel Open the Layers panel. Look for the