Cancel a team subscription - (Team web app)

Who can cancel a team subscription

A team subscription pays for all the seats on a team. It is separate from a personal Pro subscription, so you do not cancel it from Your Account in the editor.

Only the team's Owner or an Admin can cancel it. They do this from the Billing page of the Team web app.
If you are a team member and your Pro access comes from a team seat, you do not pay for it yourself. Ask your team's owner or admin if you want the team subscription cancelled.
If you only want to stop paying for some seats, you do not need to cancel. Lower the seat counts on the Billing page instead. See Buy and change team seats on the Billing page - (Team web app).

How to cancel

Step 1: Open the team's Billing page

Open the Team web app at: https://team.scribblemaps.com
Log in with the email address and password you use for your Scribble Maps account.
In the top-left corner, click the blue button that shows the team name. In the drop-down list, click the team you want to cancel.
In the navigation menu on the left, click Billing.
(Optional) If you don't see the navigation menu, click the 3-lined button in the top-left corner of the page.

Step 2: Cancel the subscription

In the side panel on the Billing page, check that Status shows ACTIVE.
Click Cancel Subscription. The Stripe customer portal opens. Stripe is the company that handles team payments.
In the Stripe customer portal, click Cancel subscription, then confirm.
Return to the Team web app. The Status on the Billing page now shows CANCELLED.

What happens after you cancel

The team will not be charged again.
Team members keep their seats until the end of the period the team already paid for.
On the Billing page, the Cancel Subscription link is replaced by Renew Subscription.

Renew a cancelled team subscription

If you change your mind, the owner or an admin can open the Billing page and click Renew Subscription. Check the Subscription Summary to confirm the total before you pay.

Teams on manual billing

Some teams pay by manual invoice instead of by card through Stripe. If your team is one of them, the Billing page does not show Cancel Subscription. To cancel, email us at [email protected] from the owner's or an admin's email address.

If you have problems cancelling

If the Stripe customer portal does not open, or the cancellation does not go through, contact us. We can cancel the team subscription for you.

Send us a message at: [email protected]

Please include the team name, and send it from the owner's or an admin's email address. We respond within 24 hours.