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How to open a support ticket

  • Updated

Troubleshooting

Before opening a ticket with the support team, here are a few things to try, not only to help resolve the issue but rule out certain things as well.
 

Steps to take

  1. Save your progress.
     
  2. Refresh your browser.
     
  3. Log out and log back in.
     
  4. Test in Incognito.
 
 

***Important!***

Gathering information

Here is a list of things to gather while testing in case a support ticket should be required:
  1. MapID.
     
  2. Browser used.
     
  3. Screenshots and/or videos.
     
  4. What steps were taken that led to the issue?
    This can provide valuable insight in helping us reproduce the issue.
     
  5. Any Application Error received.
 
 

Get Help

Scribble Maps is a huge platform with many intricate tools and features. Before opening a ticket, we recommend checking our Help articles for any helpful tips and tricks.
 

Access the Help Center

  1. Login to your Scribble Maps account at:
    https://www.scribblemaps.com/create 
    (Optional) To learn how to log in, visit this link:
    How to login/register
     
  2. At the top right of Map View, click on Get Help.

    mceclip2.png

  3. Type in keywords to search the Help Center. For example; "Quick Start".
    A list of articles will appear.

    mceclip0.png
     
  4. Click on the articles that seem relevant.
 
 

Opening a ticket

If everything was completed accurately, and the troubleshooting steps did not help, there may be a bug.
 

Contact Support

  1. In the Help pop-up, click on Contact Us.
     
  2. Fill out each field in the form including all of the information requested above.
     
  3. Click Send.
 
 

Related

Getting Started - Accessing Help Articles
I got an error - "Application Error"

 
 

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