Account and Billing
-
Arial font rendering issue on Windows 10 browsers(Edge and Chrome)
Experiencing Odd Symbols Instead of Arial Font in Windows 10 Browsers? Here's What You Need to Know Quick Summary: If you've encountered an issue where the Arial font is displaying as peculiar symbols in your Windows 10 browsers (specifically Edge and Chrome), you're not alone. Importantly, this
-
Credit System, Terms & Refund Policy
Purchase Credits Credits can be purchased directly through the platform using preset packages or a custom amount. Follow the steps below to complete a Credit purchase. In the Purchase Credits window, select a Credit package at the top (1K, 2.3K, 8.5K, 38K, 85K). The selected package is highlighted,
- G2 Earned Badges—2023
-
I got an error - "Application Error"
Background Errors Errors can occur for a multitude of reasons. When background errors occur, they can often go undetected by the user, causing strange anomalies that may have nothing to do with the error itself, making it difficult to diagnose. We needed to find a way to catch these errors before
-
Opening a Support Ticket
Check the Help Centre Before opening a support ticket, we recommend utilizing our Help Center, which provides a range of resources to help you resolve issues independently. To access the Help Center and explore different types of assistance, follow these steps: Accessing the "Get Help" Options In
-
Subscription information
Contents Features on Free accounts Features on Pro Basic accounts Features on Pro Business accounts Subscription options How to upgrade to a Pro account Does your organization need multiple seats or training? Google Embed Limitations Features on Free accounts Free accounts are great for individuals.
-
Terms of Service for Selling Maps on Scribble Maps
Scribble Maps Terms of Service Eligibility and Account Integrity To sell maps on Scribble Maps, users must create an account and connect it via Stripe Connect to receive payments. Users are responsible for maintaining the confidentiality of their account information and for all activities that occur
-
The War In Ukraine
Check out these incredible maps, made by some of our users, following the war in Ukraine. The War In Ukraine View Map Operational Map Ukraine View Map Ukraine War - Military Lab View Map
-
Upgraded to the wrong plan?
Did you accidentally click on the wrong option while upgrading? How it happens Users often opt for the cheaper option, not realizing it is a 1 Year Prepaid subscription. Be sure to select the correct option for your needs Pro Basic - $19/month is a month-to-month service. Pro Business - $100/month
-
Vulnerabilities And Bounties
We do pay bounties on discovered vulnerabilities or security-related issues. In order to get paid the following must be true. #1 The vulnerability must be unique If we receive multiple reports, the first to report will get the bounty. We may pay out, at our discretion, nominal secondary notification
-
Cancellation / Refund policy
Contents Your Scribble Maps subscription How to cancel your subscription Refund policy Refundable scenarios 21-Day Pass Chargebacks and Disputes How to contact us Your Scribble Maps subscription Pro accounts are auto-renewing subscriptions. Monthly subscriptions renew every month. Yearly
-
Fortinet Firewall Speed Issues
The Fortinet firewall can cause the Scribble Maps editor to load very slowly and this is because our application is fairly complex and Fortinet does real-time virus scanning. In order to improve the load times of Scribble Maps behind the Fortinet firewall, Scribble Maps needs to be added to exempt
-
How we make money
Contents Using Scribble Maps for free Pro subscriptions Advertising ***We do not sell data*** Using Scribble Maps for free You don't need to pay to use our service. If you create a free account, you can: Create 5 maps. Create 450x450px images. Share maps with friends. You can also create an
-
Map View Not Loading
Sometimes maps might not load on the map view page. While this happens very infrequently, we will go over some common reasons. Firewalls Both corporate and local firewalls can sometimes cause maps not to load. This is because we load data over SSL for security reasons. There is no one solution for
-
Confidential Map Data
Confidential Map Data It’s common to have sensitive map data you do not want exposed to the public. Scribble Maps provides methods you can use to keep your data secure and private. In this article, we will talk about security of maps and map data. Secure option for accessing maps When you save a map
-
Imagery Refund Policy
Refunds for Past Imagery Purchases Please note that for past imagery purchases, refunds are only applicable in the following cases: Technical issues encountered on our side Inability to deliver the imagery Under any other circumstances, refunds for past imagery purchases are not available. Tasked
-
Refund Policy for Paid Maps
Refund Policy No Refunds By purchasing access to a paid map, you acknowledge and agree that all sales are final. Due to the digital nature of our products, we do not offer refunds or exchanges once access has been granted. Vendor Refunds Individual vendors may offer refunds at their sole discretion
-
Wrong/Invalid Map Password
If you encounter an incorrect password error while saving a map, there can be several reasons behind it. Here are some common causes for an invalid password and suggestions on how to resolve the issue. Common Reasons for Invalid Passwords Not logged in If you initially saved a map without a password
-
Account receipt & invoice - FAQ
Contents When will I receive my receipts? Where can I find my receipts? What if I can't find my receipts? Can I get an invoice? Who do I contact if I have a question about account receipts and invoices? Frequently asked questions When will I receive my receipts? You receive your first receipt
-
Change Credit Card Number
This article provides instructions on how to update the credit card number associated with your monthly subscription payment. If You Paid via PayPal: Log in to the PayPal website at https://www.paypal.com. Follow the provided instructions to add a new credit card to your PayPal account. If You Paid
-
Enable GPS/Location for Chrome, Safari and Android/iOS Devices
If the GPS control is not working, please follow these instructions. When first visiting Scribble Maps you may be presented with a prompt to share your location. Please click "allow" to ensure the GPS control will work. For browser-specific instructions for the allow prompt visit here. Android
-
Printing Permissions (Book, Offline, etc..)
If you want to use a Scribble Map in offline print or a book, whether you can or not depends on how many prints you are going to make and also what type of map data you are using for the underlying map. Keep in mind, regardless of the amount of duplicates you must include all appropriate logos and
-
How to login/register
Contents Login to your Scribble Maps account Register to a Scribble Maps account - Enable saving maps to your account Login to Scribble Maps via a Google account Login to your Scribble Maps account Visit: https://www.scribblemaps.com/create In the bottom-left corner, click the white "LOGIN" button.
-
How to upgrade to a Pro account
Why you may need Pro You may need to upgrade to Pro if: You have already used your 5 lifetime map saves on a Free account. You need to add more than 1 user in Manage Users on a Free account. You previously saved a map while on a trial or Pro plan and now need to save changes to that Pro map again.
-
Forgot password - How to reset your password
Send the reset message to your email account Visit: https://www.scribblemaps.com/create In the bottom-left corner of the footer, click the "LOGIN" button. Under the "Password" field, click the button: "Forgot Password?". Type your email address into the "Email" field. Click the button: "RESET
-
Change your account password when you’re logged-in to your account
Change your account password Login to your Scribble Maps account at: https://www.scribblemaps.com/create (Optional) To learn how to log in, visit this link: How to login/register In the bottom-left corner of the footer, click on your email address. You will see this window appear: "Your Account".c
-
Change the email address you use for your account
Send the confirmation message Login to your Scribble Maps account at: https://www.scribblemaps.com/create (Optional) To learn how to log in, visit this link: How to login/register In the bottom-left corner of the footer, click on the ORIGINAL email address. You will see this window appear: "Your
-
Check which type of subscription plan you have
View the type of subscription Login to your Scribble Maps account at: https://www.scribblemaps.com/create (Optional) To learn how to log in, visit this link: How to login/register In the bottom-left corner of the footer, click on your email address. You will see the “Your Account” window. Under the
-
Cannot Edit or Delete Overlay
If you are experiencing difficulty deleting or editing an overlay, it is likely due to the overlay or its parent folder being locked. Locking overlays prevents accidental changes, ensuring their integrity. Unlock the overlay: Option 1: Unlock via the Layers Panel Open the Layers panel. Look for the