Past Imagery RefundsFor past imagery purchases, with the exception of technical issues (on our side) or delivery is not possible, there are no refunds under any circumstances.
Tasked Satellite Imagery
It takes up to 48 hours to task a satellite and then up to 7 days to fetch the imagery. If the imagery has more than 20% cloud coverage, the satellite will be re-tasked which might result in further delays. If for some reason the order cannot be tasked at all, the order will be cancelled and refunded. Once the imagery is delivered there is no refunds under any circumstances.