Where can I find my receipts?
You will receive your first receipt shortly after upgrading. We send receipts every month or year, depending on the type of subscription you selected.
If you paid us directly with a credit card, the receipt will go to the email address you used when you upgraded.
If you paid via PayPal, the receipt will go to the email address you use for your PayPal account.
To find your receipt, login to the email account.
Use the search feature by typing “Scribble Maps” or “52 Stairs Studio” into the search field.
You can also check if the message was sent to your spam message folder.
What if I can't find my receipts?
If you paid us directly with a credit card, send us a message from the email account you used when you upgraded. We will make a manual request to send you a receipt. Send the message to us at: email@example.com
If you paid via PayPal, you will need to login to your PayPal account to check which email address the receipts are being sent to. PayPal does not allow us to manually send a receipt.
Can I get an invoice?
We usually don’t provide an invoice unless you make a bulk purchase.
Invoices can lead to confusion because account upgrades are always paid in advance.
If your country requires you to provide an invoice for tax purposes, we can only send an invoice for an annual subscription.
In the future, we will have a feature that enables users to generate invoices on demand.
Do you have a question about account receipts and invoices?
If you have a question, send us a message at firstname.lastname@example.org