Constantly freezing

Liam Blasco

• June 09, 2024 02:19

It doesn't matter if I'm on Edge or Chrome, every half minute or less Scribblemaps will freeze. It's really annoying because sometimes just clicking once will freeze it, and there was no problem for the first hour or so of using it. It's just constant now, and I even tried restarting my computer but it didn't work... Why is this happening???

1

• Official comment

  

  Mike Carter

  • June 10, 2024 20:23

  Hi Liam,

  I'm sorry to hear you're having issues. To help us resolve the problem, could you please provide as much information as possible? Map IDs, screenshots or videos of the issues, and the time of day the problem occurs will all help us address it effectively. The most important thing is the ability to reproduce the issue. If we can reproduce it, we can fix it very quickly.

  On our end, everything seems to be working well. Since Scribblemaps is cloud-based, a stable internet connection is crucial for it to function properly. If you experience connectivity issues, it might lead to the freezing you're encountering.

  Please send the details directly to support@scribblemaps.com so we can track and resolve the issue efficiently.

  Thank you for your patience, and we apologize for any inconvenience this has caused.

  Best regards,  
  Mike
• 

  Leon Weiss

  • June 11, 2024 12:50

  It might also be due to extension, in chrome try in incognito window and see if that helps.

  0

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